Frequently Asked Questions
Why should I choose Maids on a Mission, Inc.?
Our top priority is our customers. We will go the extra mile to make sure that our clients are completely satisfied with our services. We are an honest and reliable service that takes pride in cleaning so you can spend time on more important things in your life. Our Satisfaction Guarantee
What area do you service?
We service most of Elmore, Autauga and Montgomery counties, including Montgomery, Millbrook, Prattville, Wetumpka, Elmore, Coosada, Deatsville, and Pike Road.
Are you insured?
Yes! Your safety and protection are a top priority.
Do you conduct background checks?
Yes, all of our employees are background checked for your protection and peace of mind.
Are my things safe with your employees?
All of our employees go through background checks and employment verification.
Do I have to sign a contract?
No! You can cancel any time you wish. You will only sign our terms of agreement when you hire us.
Should I prepare for my cleaning day?
In order to provide the highest quality cleaning, we ask that you provide a reasonably clutter-free home by picking up clothes, toys, etc. If excess clutter is present, we do our best to clean around these areas. We do not clean display areas such as Lego’s.
How many people will clean my home?
In order to provide the most care and personalized service, homes are cleaned by one or two employees. Larger homes, initial cleans, deep cleans, move-in/outs cleans may have a team of two or more cleaners.
Will I have the same person each cleaning?
Most of the time our clients on a weekly or bi-weekly maintenance schedule will have the same Team Lead for each cleaning. If your Team Lead is off work for your scheduled day, we will send another qualified, trained and trustworthy employee in her place.
What time will you arrive?
We clean Monday through Friday between 8:30am and 4:00pm. If you are the first appointment of the day, your team will arrive between 8:30am-9:00am. If you are the second appointment of the day, we will provide you an approximate 1 hour time frame for arrival.
Do I need to be home?
No, most of our clients are not home when we clean.
How will you enter the home?
There are several options for us to enter if you are not home at the time of service. You may gie us a key which will be stored in a secure location, you may hide a key in a designated location on the day of service, you may provide us a code for entry, or you may purchase a lockbox to be left on the door on the day of service. If you work from home or prefer to be home when we clean, we do our best to clean around you.
Who provides the chemicals and equipment?
We provide all of our own supplies and equipment to clean your home. If you have a specific request, please let us know.
What about my pets?
We love friendly pets. If your pet is nervous around strangers, please have them in a secure location for our employee’s safety and their comfort. Please notify us if you have pets so we may note your work order.
When do I pay for the service?
Payment is due the day of your cleaning. You may pay with cash or check. Checks are made payable to Maids on a Mission, Inc. We will be accepting credit card payments in the near future!
Should I tip my team?
Tipping is never expected but always appreciated for excellent service.
What if I’m not satisfied?
Our work is 100% satisfaction guaranteed. If we fall short in meeting your expectations, please notify us within 24 hours of your cleaning and we will gladly return to re-clean any unsatisfactory areas. Please keep in mind it is common for dust to resettle during initial cleans and deep cleans. If we are unable to satisfy you after our re-clean, we will end our services going forward.
Do you pay for referrals?
Yes! Our best referrals are from our best clients. You will receive $20 off your next service when you refer a friend who books a service with us. It is the greatest compliment we can receive.
What if I have to skip or cancel my service?
We reserve your appointment just for you and request a 2 business day notice if you need to skip, reschedule or cancel your cleaning. This allows us time to reassign your team to another client to ensure they receive the pay they depend upon. If we receive less than a 2 business day notice or we can’t access your home, it may be necessary for us to charge you a minimum cancellation fee of $50.
Skipped cleanings will be assessed an additional fee and due at the time of the next cleaning in the amount of $20 for weekly, $40 for biweekly and $60 for monthly service schedules. When a cleaning is skipped our employees must work harder and longer on the next cleaning. A weekly has now become a biweekly, a biweekly a monthly, etc. Skipped cleanings do not change the schedule going forward. Cleanings that are rescheduled at the clients request are considered a skip and subject to the additional fee.
What if you are unable to gain entry into my home or I turn away service?
If we are not able to gain entry into your home on the day of service or you turn away service at the door, you will be charged the full price of the cleaning. Payment is due within 24-hours.
What if my cleaning falls on a holiday?
If your scheduled service falls on a holiday observed by Maids on a Mission, Inc., we will contact you in advance to let you know and do our best to reschedule your appointment on a date that will work for your schedule.
What about inclement weather?
Maids on a Mission, Inc. must always consider the safety of our employees during inclement weather. There may be times we need to delay or cancel your scheduled cleaning. Should this happen we will notify you as soon as possible and attempt to reschedule your cleaning.
What if damage or breakage occurs while cleaning my home?
Your team will treat your home as if it were their own and exercise care when cleaning it. We realize accidents can occur and if we are responsible for any damage we will leave a note or contact you the day of the cleaning. We will make every attempt to repair, replace or pay for any damage or breakage caused. We assume no liability for damage including scratches to walls, floors or furniture, broken glass or heavy items not properly anchored to the wall prior to the start of each cleaning visit. We asked that you notify us of any expensive valuables that should not be cleaned and they will be placed on our “do not clean” list in your work order.
Should I adjust the temperature of my home for summer cleanings?
During the summer, warmer temperatures heat up most homes. For the safety of our employees, we request that you set the temperature in your home to 72 degrees or cooler the day of your cleaning. If you would like our employees to adjust the temperature or turn it off before leaving, please leave a note on the kitchen counter.
What if I lose power or water?
We require both power and running water to effectively clean your home.
What is your non-solicitation policy?
Maids on a Mission, Inc. has invested time and money in the hiring, training and development of our employees. By using our services you agree not to solicit for hire any staff member introduced by us. If you hire and knowingly engage in a direct working relationship with any employee of Maids on a Mission, Inc., a $2,500 referral fee will be due immediately upon employment, regardless of employment terms.
Why are some services more expensive than others?
Maids on a Mission, Inc. is a professional cleaning company with W-2 employees who are well trained, background checked, trustworthy professionals and paid accordingly. We pay for bonding, general liability and worker’s compensation. We pay all employees’ applicable federal and state taxes. For your own protection, ensure the “professional” cleaning company you are considering has W-2 Employees and carries insurance on ALL of their employees.
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